PupMarksPup marks the spot.

PupMarks help

Support

Tell us what happened and which part of PupMarks you were using. We’ll use only the details needed to investigate your request.

Support: support@pupmarks.comUpdated July 10, 2026

Contact PupMarks support

Email support@pupmarks.com for help with account access, profiles, walks, PupMarks, photos, sharing, notifications, privacy, walker or business features, and deletion requests.

Open GmailDelete account

PupMarks is not an emergency service. If a person or animal is in immediate danger, contact local emergency services, animal control, or an appropriate veterinary professional.

What to include

Include enough context to identify the issue without sending more sensitive information than necessary:

  • The email address or username associated with the account.
  • Whether you use iPhone or Android and the app version if visible.
  • The screen or feature involved and the approximate date and time.
  • What you expected, what happened, and any error message.
  • A screenshot if it does not expose someone else's private location or personal data.

Never send your password, sign-in token, verification code, private key, or full precise walk route by email. We will not ask for your password.

Common issues

Walk will not start or record

Confirm location permission is enabled. Background location is needed only for active walk recording while the app is backgrounded or the device is locked. Keep the app current and check that low-power or battery restrictions are not stopping location access.

Photo will not upload

Choose a single image from the camera or photo picker, confirm network access, and retry. Large files or files that are not declared as images are rejected.

Changes are still syncing

Keep the app online and signed in. If a sync message appears, stay online until your changes finish saving. A change is not saved to your account until syncing completes.

Notifications do not arrive

Turn on the desired notification categories in PupMarks, then confirm system notification permission is enabled. Notifications are optional and delivery also depends on Apple, Google, network, and device settings.

Share link does not work

Public-post links can remain active for up to 30 days; dog-profile-only and care-team links expire after no more than three hours. A private or follower-only share can still show the visual you deliberately sent, but opening the live PupMark requires the recipient to have access. Revoked or expired links stop opening.

Cannot sign in

Confirm you are using the same email or provider used to create the account. Include the exact error message in a support email, but never send a password or verification code.

Safety, blocking, and content reports

Use the in-app Report and Block controls when available. For an urgent account or content concern that cannot be submitted in the app, email support@pupmarks.com with the username, dog, business, PupMark, post, or share link involved and a concise explanation.

Do not confront another user based solely on map or nearby information. GPS and user-submitted information can be delayed, approximate, or inaccurate.

Privacy and account help

For access, correction, deletion, or another privacy request, use the subject “Privacy request” and email support@pupmarks.com. We may need to verify account ownership before acting.

To delete an account, use Account controls → Delete account in the app or follow the instructions on the Delete account page of this website. Removing the app from a device does not delete the account.